Find answers to your Piloto questions. FAQs

Frequently Asked Questions

Browse our Frequently Asked Questions (FAQ) to find answers to the most common questions we receive about our memberships, coworking spaces, and corporate services. If you’re a visitor, new member, or are looking to join our community of doers, we encourage you to read through the topics below.

Coworking

coworking for the day

Nope! Visitors are welcome to use our coworking spaces for the day without a membership. When you visit us, simply check in with the Piloto 151 team at reception for a day pass or to learn more about our day pass packages.

DAY PASSES

Our walk-in day passes are a relaxed option, with all the essentials to get things done. A day pass provides access to coworking areas to work side-by-side with other Piloto 151 members in our open space layout and indoor/outdoor lounges & communal areas. It includes high-speed Fiber & Wi-fi, and on-demand conference room usage at 20% discount.

All Day Passes are valid for one (1) person per day during our Operating Hours, currently Monday to Friday from 9am-4pm.

MEMBER PRICING | Old San Juan and Global Pass Members

  • 1 day pass: $20.00
  • 5 day passes: $80.00
  • 10 day passes: $140.00

VISITOR PRICING | Old San Juan

  • 1 day pass: $35.00
  • 5 day passes: $140.00
  • 10 day passes: $245.00

GLOBAL MEMBER PRICING | Santurce Suites, Santurce Parada 18, and Milla de Oro (Requires a Global Pass add-on to use)

  • 1 day pass: $50.00 (edited) 

POP-UP DAY PASS | O:LV (Requires a Pop-Up Pass add-on to use)

  • 1 day pass: $25.00

DAY PASS WITH A VISITOR

If you’re using a day pass and have visitors that will be using our coworking areas, please make sure to check them in with reception for a day pass as they will require the use or purchase of a day pass themselves.

GLOBAL PASS

A Global Pass is your ticket to work out of any of our Piloto 151 locations. Once at your location of choice, you can feel free to use your complimentary conference room hours and day passes after you’ve upgraded your membership with a Global Pass.

Memberships that include a complimentary Global Pass are:
• Virtual Global Membership
• Estudio Membership
• Suite Membership

OUR BUSINESS HOURS

Our hours of operation are Monday through Friday from 9 AM to 4 PM. Virtual Members using their day passes/Day Pass users, Café and Café Global memberships are limited to using our coworking space within hours of operation.

Estación and Estudio memberships do enjoy access to our coworking space beyond our regular hours of operation with their membership perk of 24/7 exclusive access to the space.

Memberships

Virtual Memberships

Old San Juan ($75/mo)
Work remotely while enjoying the benefits of joining the Piloto community.

The Virtual membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • 1 complimentary conference room hour per month (40% discount on additional hours)
  • Three (3) day passes per month
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Virtual Global Membership
Any Piloto 151 location ($100/mo)
Work remotely while enjoying the benefits of joining the Piloto 151 community. Virtual Global Memberships includes the Virtual Membership PLUS a Global Pass to use your day passes and conference room hours in any Piloto 151 location.

The Virtual Global membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • 1 complimentary conference room hour per month (40% discount on additional hrs)
  • Three (3) day passes per month
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Global Pass

Cafe Membership (Hot Desk)

Café Membership
Old San Juan ($250/mo)
Work in an open-space layout with unlimited access during business hours (9 AM – 6 PM), while enjoying the benefits of joining the Piloto 151 community.

The Café membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 1 complimentary Conference Room hour per month (40% discount on additional hours)
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Add a Global Pass for an additional $50/month

ESTACION membership (dedicated desk)

Estación Membership
Old San Juan ($350/mo) – Santurce Parada 18 & Milla de Oro ($450/mo)
Have your own reserved workstation, complete with lockable file cabinet, while enjoying the benefits of joining the Piloto community.

The Estación plan includes the following:

  • Dedicated workstation with lockable file cabinet
  • Logo placement in building directory
  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 2 complimentary Conference Room hours per month (40% discount on additional hrs)
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Reach out for information on availability, book a tour, and more.

Estudio & Suites memberships (Private Offices)

Estudio Membership
Old San Juan, Santurce Parada 18 & Milla de Oro (starting at $950/mo)
Our private offices come fully-furnished, with utilities, maintenance and cleaning included, and designed for those who want more privacy but still want to enjoy the benefits of joining our coworking community.

The Estudio Membership includes the following:

  • Lockable office, basic office furniture for 2 – 12 team members
  • Utilities, Maintenance & Cleaning Included
  • Logo placement in building directory
  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 4 complimentary Conference Room hours per month (40% discount on additional hours)
  • 24/7 Access to your Space for employees
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Global Pass to work out of any Piloto location

Suites Membership
Santurce Suites (starting at $1600/mo) Our spacious and comfortable Suites are designed for you to plug and play. Perks include modern, ergonomic furniture, state-of-the-art conference room and amenities, shared receptionist services to greet guests, huddle spaces for teams, one parking per Suite and much more.

Suite Memberships include the following perks:

  • Lockable office with office furniture for 2 – 12 team members
  • Exclusive Business Address Use
  • Mail Management & Handling Services
  • Fast-tracked Permitting
  • Fiber Optic Broadband Connection, Utilities & Cleaning included
  • Logo placement in building directory
  • Dedicated WIFI Access Point by Gigabit1 powered by AeroNet and WIFI plus Ethernet Connectivity
  • 1 complimentary Parking Space
  • 4 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Shared Receptionist Service for greeting guests
  • Global Pass to work out of any Piloto location
  • One stop shop for Corporate Services
  • 24/7 Access
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Reach out for information on availability, pricing, and to book a tour. 

BOOKING A PRIVATE SPACE

Private offices and dedicated desks are reserved on a first come, first serve basis. Contact us directly for information on availability.

ESTUDIO & SUITES PRICING

Contact us directly for information on pricing and availability. Explore more on our Estudios and Suites (private offices) membership, starting pricing here.

OUR MONTHLY MEMBERSHIPS

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business.

Private Office Membership pricing is based on a 3-month commitment. After that time, the membership is month-to-month and you can cancel as stated in our cancellation policy. Please note, pricing changes if there is no monthly commitment.

Piloto 151 also offers longer-term commitments; call us at 787-501-2048 or email us at info@piloto151.com for more information.

Private Offices

FURNITURE

Estación (dedicated desks/workstations) and Estudios/Suites (private offices) include desks, ergonomic Chairs by Herman Miller from MOS Collection, and lockable filing cabinets.

AVAILABILITY

If you are interested in a dedicated space that is currently not available, join our waitlist! Feel free to reach out to our Piloto 151 team members to get placed on our waitlist and get notified as soon as any vacancies are available. Feel free to call us at 787-501-2048, contact us here or visit one of our locations for the 411.

Office Extras & Fees

  • Office Set-up Fee: $250 one-time fee
  • Access Keycard Replacement Fee: $25.00 per card
  • Additional Office Key Fee: $5.00 per copy
  • Parking Card Replacement Fee: $40.00 – Milla De Oro | La Puntilla – Old San Juan
  • Extra Member Fee (Private Offices only; per member per month)*: $100.00

AVERAGE square footage

Every Piloto 151 office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work in comfortably. Schedule a tour to check it out for yourself!

LONG-TERM RENTAL

If you’re looking to schedule a start date on a longer timeline, please reach out to our Piloto 151 team members at your desired location. We’re happy to discuss potential options with you.

Getting Settled

MEMBERS AREA

Our members area is one of many perks your Piloto 151 membership offers our members! It’s your one stop virtual spot for all things in our #doer community! As soon as you’re a Piloto 151 member, make sure to check out and sign up at our designated members area here: members area sign up.

FEATURES OF MEMBERS AREA

In your designated members area portal, you can: 

  • Update billing information
  • See total number of credits 
  • Get a closer look at Piloto Benefits
  • Add day passes
  • Add registered agent services (if needed)
  • Manage bookings in real time

Kitchen Perks & Rules

Once you become a member at any of our Piloto 151 locations, you’ll enjoy unlimited coffee, water, tea, soft drinks, & snacks galore!

Below, some kitchen rules to play nice by while you enjoy all of those delicious goodies:

  • Rinse your cup, mug, utensils and plate.
  • Place cups on the top drawer of the dishwasher.
  • Do not place straws or plastic plates into the dishwasher.
  • Leave no crumbs behind! Keep surfaces clean for your fellow coworkers.
  • Let us know if you’re in need of extra paper towels, coffee, or milk – we’re more than happy to get these to you.
  • Pat yourself on the back, you did awesome cleaning up after yourself!

HIGH-SPEED INTERNET

Piloto 151 locations have dedicated internet access by Gigabit1 powered by AeroNet with 1-gigabyte symmetrical speeds.

Please refer to your initial welcome email or reach out to us (you know, the good-looking people behind reception) at your Piloto 151 location.

We’ll be more than happy to get you surfing the web in no time.

 

 

Add-on Charges

ADDITIONAL CONFERENCE ROOM HOURS

You can add-on more conference room hours to your membership with a 40% member discount.

Old San Juan

  • $30/hour for visitors
  • $18/hour for members

Santurce Suites

  • $50/hour for visitors
  • $30/hour for members

Milla De Oro

  • $50/hour for visitors
  • $30/hour for members

Santurce Parada 18

  • $50/hour for visitors
  • $30/hour for members

Mail Center Charges

Our exclusive digital mailbox is included in your membership…for free! You will be notified via the native platform of new incoming mail.

You have access to photos of each piece of correspondence and choose how to you want each piece handled: forwarded, scanned, shredded, or ready for curbside pickup.

  • Scans: ​Up to 40 pages per month; Additional pages at $0.10 per page.
  • Mail forwarding worldwide: Forwarding postage charged separately. No Handling Fees.​ ​We use USPS Flat Rate unless otherwise specified.

Copy Center Charges

Each Piloto 151 location has one multi-function copier/scanner/printer. Estación (dedicated desks) and Estudio or Suite (private offices) have access to the Copy Center.

Copy Center Pricing:

  • Black & White printing (per sheet printed): $0.10 USD
  • Color printing (per sheet printed): $0.20 USD

RESERVED PARKING

  • Parking in Old San Juan:
    La Puntilla ($50/month)
    Ballaja ($168/month)
    La Cochera ($200-350/month)
    El Convento ($255/month)
  • Parking in Santurce Suites:
    Valera ($80/month)
  • Parking in Milla De Oro:
    In Building ($90/month)

Registered Agent

If you’re not in Puerto Rico or need someone to receive official documents on your behalf, Piloto 151 is designated to receive service of process in any circumstance, as well as other legal and governmental documents on behalf of your business as a Registered Agent. Pricing: $10/month.

Parking

Old San Juan

Parking options at our Old San Juan location, pending availability, include:

Parking Card Replacement Fee: $40.00 

Santurce Suites

Parking options at our Santurce Suites location, pending availability, include:

Milla de Oro

Santurce Parada 18

Parking is available on the building premises with a monthly parking pass. For visitors and members without a parking pass, we recommend parking at the Metro Plaza parking. 

  • Parking Santurce Parada 18:
    • In Building: $90/month
    • Metro Plaza: $95/month

Parking Card Replacement Fee: $40.00 

Tours & Visits

Our Locations

We have four locations! Our Old San Juan, Santurce Suites, Milla de Oro, and Santurce Parada 18 are located in the neighborhood of San Juan. Want to visit and check out our spaces? Book a tour here.

Our business hours are Monday through Friday from 9:00 AM to 4:00 PM. (Members with dedicated memberships have 24/7 hour access to their space.)

Access

24/7 access

Our dedicated memberships include 24/7 hour access: Estación, Estudio and Suite memberships.

Our Virtual, Virtual Global and Café memberships give you access to Piloto 151 during business hours (9 AM – 4 PM from Monday to Friday) when staff is around.

Host Your Event

spaces available

Visit our Events page to check out our complete list of event and meeting spaces.

We welcome members and visitors to use our spaces for a variety of events. Whether these are client meetings, company functions, launch parties, cocktails, hackathons, social or networking events; we set the stage while you set your creativity free.

Get a quote and make a booking here.

concierge services

Our concierge services help coordinate your event. If you need extra seating or furniture, reserved parking or want to treat your guests to catering, we give you a hand. 

Conference Room

conference room size

Conference room size varies per location. Generally, our conference rooms accommodate teams of 10–12 people. At the moment, our conference rooms are limited to 2-3 guests to comply with social distancing guidelines.

Check out our Events page for conference room features and pricing. For your reference, the conference room seating space per location:

  • Old San Juan: 12 guests (up to 3 guests)
  • Santurce Suites: 10 guests (up to 3 guests)
  • Milla De Oro: 10 guests (up to 2 guests)
  • Santurce Parada 18: 10 guests (up to 3 guests)

booking the conference room

    • As a member, you can book the conference room via your digital Members Area. Once there, you can request and manage bookings online in real-time and you can check availability for any of our meeting rooms.
    • If you need any assistance, reach out to the Piloto 151 staff to make the reservation on your behalf.Remember to check-in before using the conference room.
    • You can also login to your member account app on your phone to book the conference room as well.

using conference room hours

Complimentary monthly conference room hours depend on your membership plan and are valid until the end of the month. Below is a list of conference room hours included monthly per membership:

  • Virtual Membership: 1 hour at your designated home location
  • Virtual Global Membership: 1 hour in any of our Piloto 151 locations
  • Café Membership: 2 hours at your designated home location
  • Estación Membership: 2 hours in any of our Piloto 151 locations
  • Estudio Membership: 4 hours in any of our Piloto 151 locations
  • Suites Membership: 4 hours in any Piloto 151 location

As a member, your complementary conference room hours do not roll-over month-to-month; they reset every month. If you go over your complimentary hours, you will be charged for each additional hour which will be automatically applied to your account in next month’s invoice. You receive a 40% Member Discount on additional hours after using your complementary hours that month.

Booking times

Our conference room can be booked in 30 minute intervals from 9 am to 4 pm.

Reservations outside of these times are subject to availability and an after-hour fee of $175 is applied. Additionally, a $40 cleaning fee is applied to the cost of total hours.

Business Address & Mailing

my business address

You will receive a Welcome Email with pertinent membership information once your signup process is complete, including your personal mailing address. This address is particular to every member and business as it contains a personal mail box or PMB.

As a Piloto 151 member, you’ll enjoy access to every piece of correspondence with our sophisticated mail management service. As soon as your mail arrives, you’ll receive notifications via our digital mail app, text and/or email.

receiving mail

Our exclusive digital mailbox is included in your membership…for free! You will be notified via native app alerts or emails of your new incoming mail.

You have access to photos of each and every piece of correspondence and choose how to you want each piece handled.

You’ll be able to choose to have your mail forwarded, scanned and ready for pickup or have a preset to auto-forward or auto-scan your mail.

Inside your account, you’ll be able to let us know if any other individuals under your account will be receiving mail. You’ll also be able to notify us if a team member is not in our records and whether mail does not include company name, or if you’re using our mailing address for a secondary company that is not registered under your membership, the mail may be returned to sender.

Wait for a notification from Piloto 151 (not the courier) to pick up your package. We appreciate you picking up your package as soon as possible.

cmra form

Legally, we need a CMRA Form filled out for every member in accordance to Federal Laws in order to receive correspondence via USPS or any other carrier.

Permits

Documents for Fast-tracked Permitting

Once you become an official Piloto 151 member, you will receive the following from us:

  • Coworking Agreement Form (to sign and return)
  • Certification Letter
  • Copy of our Use Permit

With these document in hand and  in addition to your Certificate of Incorporation and the Certificate of Organization (Incorporation), Authorization Letter, and other documents you can request a “Carta de Consulta” which allows you to operate under our Use Permit. It’s $50 and usually takes around 14 days.

You can also use our address on all necessary permitting and for official institutions. We also provide orientation and connect you with our specialists who offer our members discount for their services.

Act 60 and moving to Puerto Rico

We can help you with the whole process of incorporation, tax incentive applications and more via our services of Piloto Soft Landing.

Billing

PAYING YOUR MEMBERSHIP

All memberships are invoiced on the first of the month and our system charges the credit card on file between the 1st and 3rd of the month.

All membership payments are due by the 3rd of the month to avoid late fees. By submitting your first payment via credit card or other payment mechanisms, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

AUTO- PAY

Yes. By submitting your first payment via credit card or other payment mechanisms, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

LATE PAYMENTS

Yes, a 10% late fee is added to your account if payment is not received by the 3rd of the month.

PAYMENT METHODS

Help & Support

SIGNING UP

Need help signing up? We want you to have the simplest, easiest sign up experience possible when you get a Piloto 151 membership. But we know you might have a few additional questions.
 
Feel free to write to info@piloto151.com or call 787-501-2048

MEMBER SUPPORT

If you need support with your membership or mail management service, log in to your Member Account and write to us via the Mail or Membership Help Desks.
  1. Access www.piloto151.com. Here you will find the Members area on the top right corner.
  2. Log into your account and accept the Terms and Conditions if required
  3. Click Help on the top menu bar. 
  4. Click Ask For Help and select the Mail or Membership Help Desk.
  5. We will get back to you shortly.

If you need support accessing your account or immediate assistance, feel free to call us at 787-501-2048 or write to info@piloto151.com.

Cancellations

CANCELLING YOUR MEMBERSHIP

You can cancel your membership by submitting written notice by email 20 days before the 1st of the next month. Estacion, Estudio, and Suites require one calendar month or 30 days notice prior to move-out date. All Memberships cancellations are effective the last day of the cancellation month. To cancel an Estudio, Suite or Estación for December 1st effective date, two (2) months written notice are required. Once membership is canceled, all relevant agencies will be notified and mail will be returned to sender.