Frequently Asked Questions

Select from the following list of FAQs. Browse through these FAQs to find answers to commonly raised questions about our memberships. If you’re a new member or are looking to join our community of doers, we encourage you to read through the relevant articles.

Coworking

Do I have to become a member to cowork for the day?

Visitors are welcome to use our coworking spaces for the day without needing a membership. When you visit us, simply check in reception for a day pass or get day pass packages.

What are day passes?

Our Daily Walk-In Plans are a relaxed option, with all the essentials to get things done. It provides access to coworking areas to work side-by-side with other Piloto 151 members in our open space layout and indoor/outdoor lounges & communal areas. It includes high-speed Fiber & Wi-fi, and on-demand conference room usage at 20% discount.

All Day Passes are valid for 1 person per day from 9am-6pm Monday to Friday.

VISITOR PRICING – OLD SAN JUAN LOCATION
1 day pass: $35.00
5 day passes: $140.00
10 day passes: $245.00

VISITOR PRICING – GLOBAL LOCATIONS (Santurce & Old San Juan)
1 day pass: $50.00

MEMBER PRICING – OLD SAN JUAN AND GLOBAL PASS MEMBERS
1 day pass: $20.00
5 day passes: $80.00
10 day passes: $140.00​​

I have day passes but having a visitor for a meeting. Does it use up a day pass?

If you have visitors that will be using our coworking areas, make sure to check them in for a day pass.

Memberships

What are your memberships?

Old San Juan ($75/mo)
Work remotely while enjoying the benefits of joining the Piloto community.

The Virtual membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • 1 complimentary conference room hour per month (40% discount on additional hours)
  • Three (3) day passes per month
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Virtual Global Membership
Any Piloto 151 location ($100/mo)
Work remotely while enjoying the benefits of joining the Piloto 151 community. Virtual Global Memberships includes the Virtual Membership PLUS a Global Pass to use your day passes and conference room hours in any Piloto 151 location.

The Virtual Global membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • 1 complimentary conference room hour per month (40% discount on additional hrs)
  • Three (3) day passes per month
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Global Pass

Café Membership
Old San Juan ($250/mo)
Work in an open-space layout with unlimited access during business hours (9 AM – 6 PM), while enjoying the benefits of joining the Piloto 151 community.

The Café membership includes the following:

  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 1 complimentary Conference Room hour per month (40% discount on additional hours)
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Estación Membership
Old San Juan ($350/mo) – Santurce & Milla de Oro ($450/mo)
Have your own reserved workstation, complete with lockable file cabinet, while enjoying the benefits of joining the Piloto community.

The Estación plan includes the following:

  • Dedicated workstation with lockable file cabinet
  • Logo placement in building directory
  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 2 complimentary Conference Room hours per month (40% discount on additional hrs)
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

Estudio Membership
Old San Juan & Milla de Oro (starting at $950/mo)
Our private offices come fully-furnished, with utilities, maintenance and cleaning included, and designed for those who want more privacy but still want to enjoy the benefits of joining our coworking community.

The Estudio Membership includes the following:

  • Lockable office, basic office furniture for 2 – 12 team members
  • Utilities, Maintenance & Cleaning Included
  • Logo placement in building directory
  • Exclusive business address use
  • Mail management & forwarding services
  • Fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet and WIFI
  • 4 complimentary Conference Room hours per month (40% discount on additional hours)
  • 24/7 Access to your Space for employees
  • Unlimited use of indoor and outdoor lounges, communal areas and copy center
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Global Pass to work out of any Piloto location

Suite Membership
Santurce (Starting at $1300/mo)
Our spacious and comfortable Suites are designed for you to plug and play. Perks include modern, ergonomic furniture, state-of-the-art conference room and amenities, shared receptionist services to greet guests, huddle spaces for teams, one parking per Suite and much more.

Suite Memberships include the following Perks:

  • Lockable office with office furniture for 2 – 12 team members
  • Exclusive Business Address Use
  • Mail Management & Handling Services
  • Fast-tracked Permitting
  • Fiber Optic Broadband Connection, Utilities & Cleaning included
  • Logo placement in building directory
  • Dedicated WIFI Access Point by Gigabit1 powered by AeroNet and WIFI plus Ethernet Connectivity
  • 1 complimentary Parking Space
  • 4 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Shared Receptionist Service for greeting guests
  • Global Pass to work out of any Piloto location
  • One stop shop for Corporate Services
  • 24/7 Access
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program

How can I book a private office or dedicated desk?

Private offices and dedicated desks are reserved on a first come, first serve basis. Contact us directly for information on availability

WHAT ARE YOUR PRICES ON PRIVATE OFFICES?

Are your memberships really month-to-month?

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business.

Private Office Membership pricing is based on a 3-month commitment. After that time, the membership is month to month and you can cancel as our cancellation policy. Pricing changes for no monthly commitment.

Piloto 151 also offers longer-term commitments; call us at 787-501-2048 or email us at info@piloto151.com for more information.

Private Offices

What type of furniture is included?

Estación (dedicated desks) and Estudios/Suites (private offices) include desks, ergonomic Chairs by Herman Miller from MOS Collection, and lockable filing cabinets.

How do I find out if an Estudio, Suite or Estación has become available?

If you are interested in a dedicated space that is currently not available, join our waitlist! We start to notify our waitlist as soon as any vacancies are available. You can always call us to follow up.

What is the average square footage of a Piloto 151 office?

Every Piloto 151 office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

What if I’m looking for a Estudio, Suite (private offices) or dedicated desk more than 30 days in the future?

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

Parking

What are the parking options for Old San Juan?

Parking options, pending availability, include:

  • La Puntilla ($50/month)
  • Ballaja ($168/month)
  • La Cochera ($175-350/month)
  • El Convento ($255/month)

What are the Parking options for Santurce?

Parking options, pending availability, include:

  • Valera ($80/month)

WHAT ARE THE PARKING OPTIONS FOR MILLA DE ORO?

Perks and Additional Services

WHAT ARE ADDITIONAL CHARGES TO MY MONTHLY MEMBERSHIP?

Conference Room Hours: 40% Member Discount
Old San Juan: $30 Visitor Price / $18 Member Price
Santurce: $50 Visitor Price / $30 Member Price
Milla De Oro: $50 Visitor Price /$30 Member Price

Copy Center Charges
Black & White printing (per sheet printed): $0.10 USD
Color printing (per sheet printed): $0.20 USD

Mail Center Charges
Scans: $1.00 per piece of correspondence Forwarding: Depends on carrier, destination and service. We use USPS Flat Rate unless otherwise specified. A $2.00 Handling Fee applies to all mail forwarding.

Parking Old San Juan:
La Puntilla ($50/month)
Ballaja ($168/month)
La Cochera ($200-350/month)
El Convento ($255/month)

Parking Santurce Suites:
Valera ($80/month)

Parking Milla De Oro:
In Building ($90/month)

Extra Member Fee (Private Offices only; per member per month)*: $100.00 USD

Access Keycard Replacement Fee: $25.00 USD

Office Key Replacement Fee: $5.00 USD

How does the Copy Center work?

Each Piloto 151 location has one multi-function copier/scanner/printer. Estación (dedicated desks) and Estudio or Suite (private offices) have access to the Copy Center.

Copy Center Pricing ( Member Pricing)
Black & White: $0.10 per page
Color: $0.20 per page

What internet speeds do you provide?

Piloto 151 locations have dedicated internet access by Gigabit1 powered by AeroNet with 1 gigabyte symmetrical speeds.

What additional services are available to members?

There are a variety of ways to supplement your membership, which include:

  • Additional Conference Room Hours
    • Old San Juan – $30 per hour for visitors. Members receive 40% discount on additional hours.
    • Santurce – $50 per hour for visitors. Members receive 40% discount on additional hours.
    • Milla de Oro – $50 per hour for visitors. Members receive 40% discount on additional hours.
  • Parking
  • Day Passes
  • Registered Agent Service
  • Telephony Services (Cloud PBX and Virtual Receptionist)  
  • Piloto Staffing
  • Piloto Tech Services
  • Piloto Soft Landing for Incorporation and other services
  • And more!

What is Registered Agent Service?

If your not in Puerto Rico or need someone to receive official documents on your behalf, Piloto 151 is designated to receive service of process in any circumstance, as well as other legal and governmental documents on behalf of your business as a Registered Agent. Pricing is: $10/month.

What is a Global Pass?

Use your complimentary conference room hours and day passes at any of our locations when you upgrade your membership with a Global Pass. Memberships that include a complimentary Global Pass:
• Virtual Global Membership
• Estudio Membership
• Suite Membership

What is the Piloto Benefits program?

With your member-only Piloto Benefits card, enjoy discounts and special offers from cloud services, restaurants, hotels, parking lots, insurance providers, and more. Once you finish the sign up process, you will get access to the list of discounts available.

Are your memberships really month-to-month

Yes! All of our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. Piloto 151 also offers longer term commitments; call us at 787-501-2048 or email us at info@piloto151.com for more information.

Tours and visits

Are Old San Juan and Santurce your only locations?

We just opened our third location in Milla De Oro. Want to visit and check out our spaces? Book a tour here.
Our business hours are from 9:00 AM to 6:00 PM from Monday to Friday. Members with dedicated memberships get 24/7 hour access.

Access

I need 24/7 access. What membership should I get?

Dedicated memberships include 24/7 hour access: Estación, Estudio and Suite memberships. Virtual, Virtual Global and Café membership gives you access to Piloto 151 during reception hours (9 AM – 6 PM) from Monday to Friday when staff is around.

Host Your Event

I want to host my event at Piloto 151. Do you have any spaces available?

Visit our Events page to check out our complete list of event and meeting spaces. We welcome members and visitors to use our spaces for a variety of events. Whether they’re client meetings, company functions, launch parties and cocktails, hackathons, social or networking events; we set the stage while you set your creativity free. Our concierge service helps you with catering services and parking reservations when you reserve our Gallery Event space in Old San Juan.

Conference Room

What size conference rooms do you have?

Conference room size varies per location. Generally, our conference rooms accommodate teams of 10–12 people. Check out our Events page for conference rooms features.

  • Old San Juan: 12 people
  • Santurce: 8-10 people
  • Milla De Oro: 10 people

How can I book the conference room?

As a member, you get access to our digital Members Area. There you can request and manage bookings online with real-time availability for our meeting rooms. If you need any assistance, reach out to the Piloto 151 staff to make the reservation for you. Remember to check-in before using the conference room. You can also login to your member account app on your phone to book the conference room as well.

How do the conference room hours work?

Complimentary monthly conference room hours depend on your membership plan and are valid until the end of the month. Below is a list of conference room hours included monthly per

Membership:

  • Virtual Membership: 1 hour
  • Virtual Global Membership: 1 hour in any Piloto 151 location
  • Café Membership: 2 hours
  • Estación Membership: 2 hours
  • Estudio Membership: 4 hours in any Piloto 151 location
  • Suites Membership: 4 hours in any Piloto 151 location

As a member, your complementary conference room hours do not roll-over month-to-month; they reset every month. If you go over your complimentary hours, you will be charged for each additional hour which will be automatically applied to your account in next month’s invoice. You receive a 40% Member Discount on additional hours after using your complementary hours that month.

Business Address & Mailing

What address do I use for my membership once I complete my signup process?

We will send you a Welcome Email with pertinent information of your membership once signup process is complete. Your new complete address is included. You can see every piece of correspondence that arrives via our digital mailbox app and receive notifications via app, text and/or email.

How will I know when I receive correspondence?

Our exclusive digital mailbox is included in your membership…for free! You will be notified via native app alerts, text messaging, or emails of your new incoming mail, see a photo of every piece of correspondence and choose how to you want each piece handled. You can choose to have your mail forwarded, scanned and ready for pickup or have a preset of auto-forward or auto-scan preference in your account.

Let us know if any other individuals under your account will be receiving mail. If a team member is not in our records and mail does not include company name, or you’re using our mailing address for a secondary company that is not registered under your membership, the mail may be returned to sender. Wait for a notification from Piloto 151 (not the courier) to pick up your package. We appreciate you picking up your package as soon as possible.

DO I HAVE TO FILL OUT A CMRA FORM

Yes, we legally need a CMRA Form filled out for every member in accordance to Federal Laws in order to receive correspondence via USPS or any other carrier.

Permits

What is Fast-tracked Permitting?

Once an official Piloto 151 member, you will receive from us:

  • Coworking Agreement Form (to sign and return)
  • Certification Letter
  • copy of our Use Permit

With these documents, in addition to your Certificate of Incorporation and the Certificate of Organization (Incorporation), Authorization Letter, and other documents you can solicit a Carta de Consulta which allows you to operate under our Use Permit. It’s $50 and usually takes around 14 days. You can also use our address on all necessary permitting and for official institutions. We provide orientation and connect you with our specialists who offer our members discount for their services.

I’m an Act 20/22 and moving to PR for the first time, is there anyone to help me through the whole process?

We can help you with the whole process of incorporation, tax incentive applications and more via our services of Piloto Soft Landing.

Billing

HOW DO MEMBERSHIPS GET PAID?

Yes. All memberships are invoiced on the first of the month and our system charges the credit card on file between the 1st and 3rd of the month. All membership payments are due by the 3rd of the month to avoid late fees. By submitting your first payment via credit card or other payment mechanisms, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

DO YOU HAVE AUTO- PAY FOR MEMBERSHIPS?

Yes. By submitting your first payment via credit card or other payment mechanisms, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

ARE THERE ANY LATE FEES FOR LATE PAYMENTS?

Yes, a 10% Late Fee is added to your account if payment is not received by the 3rd of the month.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Cancellations

How do I cancel my membership?

You can cancel your membership by submitting written notice by email 20 days before the 1st of the next month. Estacion, Estudio, and Suites require one calendar month or 30 days notice prior to move-out date. All Memberships cancellations are effective the last day of the cancellation month. To cancel an Estudio, Suite or Estación for December 1st effective date, two (2) months written notice are required. Once membership is canceled, all relevant agencies will be notified and mail will be returned to sender.