- Santurce Suites
Welcome aboard your Virtual Global Pro membership
Explore your membership from how to access your new Piloto business address, view your incoming mail, documents to fast-track permitting, and coworking options.
Get started!
Make the most out of your trip with Piloto 151. Here’s your inflight guide to check in.
My Membership
- $100/month in Santurce Suites
Your Virtual Starter membership includes monthly 5 complimentary day passes and 2 conference room hours to be used exclusively in Santurce Suites.
Pay as you go with additional passes and hours with a member discount of 40%.
Includes a Global Pass to cowork at any Piloto location and telephony services by Aeronet.
Your Piloto Address
[Your Name or Company]
1413 Ave Ponce de Leon
Suite 400 PMB XXXX
San Juan, PR 00907
Find your complete Piloto address in your Welcome Email and PilotoMail Virtual Mailbox account. The PMB number is exclusive to your membership and one entity.
Remember to use the address as written to avoid USPS returning your mail.
Documents for permitting
To speed up your permitting process, you will receive from Piloto 151:
- Certification Letter
- Coworking Agreement Form (for you to sign)
- Copy of our Single Permit (Permiso Único)
With these documents, in addition to your Certificate of Incorporation, Certificate of Organization, and Authorization Letter, you can solicit a Carta de Consulta to operate under our Single Permit. We’ll connect you with our specialists who offer our members a discount for their services.
Virtual Mailbox by PilotoMail
Check your inbox for an email from PilotoMail to activate your virtual mailbox account.
You will receive notifications for your incoming mail at our Santurce Suites mailroom. Access photos of your physical mail, and request for it to be opened to see its contents, forwarded to an address of choice, shredded, or even a curbside pickup.
Mail Compliance
As a Commercial Mail Receiving Agency (CMRA) following U.S. Postal Regulations, Piloto 151 must verify your identity before starting mail handling services, for any renter.
As a mail recipient, you must authorize Piloto 151 to receive mail on your behalf. Simply follow the prompts in the PilotoMail app to fully access your virtual mailbox. You will need two IDs and sign our CMRA form, all through the platform.
If you need a hand, just shoot an email to Piloto Support.
Manage day-to-day activities with the Piloto 151 app:
- Book meeting rooms and browse available rooms.
- Learn more about upcoming and past events
- Browse how-to guides as printer setup, house rules and more
- Manage your memberships, member profile and billing
If you find yourself in need of a lifeline, just shoot an email to Piloto Support.
- Santurce Suites
Piloto 151 Santurce Suites is located on the fourth floor of building 1413 PDL on Ave. Ponce de Leon (Vianda Restaurant is on the first floor).
On-site parking is reserved for Suites office members. For visitors and members without onsite parking, park across the street at Valera Parking (next door to Vida by Yara).
Meeting Spaces
- 1 Conference Room for 10 guests ($)
Log in to your account to check real-time availability and book by the hour or the day.
Staff is on-site during business hours (Mon-Fri, 9-5) to get you set up, greet guests, and help your meeting run smoothly.
Your Itinerary
Make your experience smoother from check-in to arrival.
My Membership
Virtual Global Pro
Our Virtual Global Pro membership features all the basics to get you started.
- Exclusive Business Address Use in Santurce Suites
- Virtual mailbox with 24/7 access through mobile app or web
- Global Pass to cowork from any Piloto location
- Telephony Services by Aeronet
- Mail Management & Handling Services ($)
- Documents for fast-tracked permitting
- Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
- Five (5) complimentary day passes per month
- Two (2) conference room hours a month. 40% discount on additional hours
- Free access to Piloto 151 member & community events
- Exclusive access to our Digital Member’s Area
- Membership to our Piloto Benefits Program
- Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
Mail Management And Handling
As a United States Postal Certified Mail Receiving Agency, Piloto 151 is fully compliant with federal laws and regulations to receive and handle your mail. Featuring our sophisticated mail handling service and our digital mailbox, PilotoMail, you can choose how we handle each piece of mail you receive.
- Exclusive premium business address use: Use our prime business addresses as your main business address for everything (business or personal correspondence, official government documents, permitting, bank account, business cards, etc.
- Digital scanning of all mail to your virtual mailbox: Up to 40 pages per month and 50 for Virtual Global memberships. Additional pages at $0.10 per page.
- Mail forwarding worldwide: We will forward your mail to the moon and back. No handling fees are included, but forwarding postage is charged separately. As a standard, we use USPS Flat Rate unless otherwise specified.
- Unlimited Shred Requests: We’ll shred your unwanted mail at no cost.
- Drive-thru mail pickup services: curbside pickup is available with a 30-minute notice.
Virtual Mailbox by PilotoMail
All Piloto memberships feature a virtual mailbox by PilotoMail so you’re sure to access and receive important snail mail and packages no matter where you are. It is included in your membership… for free!
How It Works:
You will be notified via native app alerts or emails of your new incoming mail, see a photo of every piece of correspondence, and choose how to you want each piece handled.
- Easy-to-use and intuitive interface to view pictures of each mailpiece and decide how you want it handled.
Fully automated compliance process – no more paper shuffling! - Make and automate snail mail handling requests with a click of a button:
- Mail forwarding worldwide (postage fees apply)
- Open & Scan
- Check Deposit ($75/deposit)
- Shredding / Recycling
- Schedule Onsite / Curbside Pickups with 30-minutes’ notice
- Schedule Doorstep Delivery (delivery charges apply)
- Internal transfer to any Piloto 151 location
- Designate authorized managers, recipients, and pickup staff to help you handle all those packages and important notifications.
Registered Agent ($)
If you are not in Puerto Rico or need someone to receive official documents on your behalf, Piloto 151 is designated to receive service of process in any circumstance, as well as other legal and governmental documents on behalf of your business as a Registered Agent. Pricing is: $15/month.
Member Benefits Program
Your membership includes exclusive member discounts with our partners, from gym and hotel access to internet providers.
Log in to your account, select Benefits, and check them out.
Referrals
As an active Piloto 151 member, when your friend signs up, they will receive:
- For a Virtual signup: 1 additional day pass*
- For a Cafe Global signup: 1 conference room hour*
- For an Estudio (Private Office) signup: 3 conference room hours*
After they sign up, you can choose between:
- 3 conference room hours*
- 3 day passes*
- For an Estudio or Suites membership (private office) sign-up, you receive 6 conference room hours*
Day passes are valued at $35 each and conference room hour is $50 each.
Using the space
Business Hours & Access Control
Piloto staff is onsite Monday to Friday from 9:00 AM – 5:00 PM for tours, reception services & mail pickup, coworking check-ins, and front-desk help.
With a dedicated membership, members get 24/7 access to their space.
Day Passes
Your Virtual Global Pro membership includes 5 day passes to use exclusively in Santurce Suites. Check-in with the front desk on the first floor, choose a spot from the designated coworking areas and get to work. Access is exclusive during coworking hours.
With your member discount, you can add more as you go:
- $20/1 day pass
- $80/ 5 day passes
- $140/10 day passes
Conference Room Hours
Your membership includes 2 complimentary conference room hours a month. For additional hours, it’s $18/hour each additional hour.
Our Santurce Suites conference room seats up to 10 guests around a conference room table.
It features a 65″ screen for presentations and video conferencing, an extra-large double-sided whiteboard, telephony system with full conference call capability, and Gigabit1 speed internet from Aeronet with WiFi connection.
Check real time availability and book the conference room here or reach out to the front desk.
Phone Booths
Coming soon to Santurce Suites, our phone booths are quiet spots to take a phone or video call.
High-Speed Internet & Emergency Backup
Connect through Wi-Fi to Aeronet’s Gigabit1. Stay secure with no interruptions with network redundancy and Fortinet’s internet security.
Printer Access
For printer access, write to support@piloto151.com.
Members can print, scan to email, and make copies. Charges will be added to your account.
- $0.10/copy for B&W
- $0.20/copy for color
Complimentary Goodies
Stocked kitchen with complimentary freshly-brewed coffee, tea, refreshments and snacks, and refrigerators and microwaves to prep your lunch.
Deep Cleaning
During the evening, our cleaning crew does their stuff to keep all Piloto locations looking their best. This includes deep cleaning and disinfecting of all surfaces, inclusive of private offices and workstations. The refrigerator is cleaned out on Fridays to keep it fresh (except anything noted by a member).
Backup Power Generator And Water Cistern
All Piloto151 locations are equipped with a water cistern and power generators in case of emergencies or power outages.
Discounts & Billing
We make billing painless, but if you find yourself in crisis mode Piloto Support is there for you.
Enjoy a 10% discount on annual payments when paid upfront. Non-profits and students with a valid Student ID or 501C3 document can also benefit from special discounted pricing.
All memberships are invoiced on the first of the month and our system charges the credit card on file between the 1st and 3rd of the month.
All membership payments are due by the 3rd of the month to avoid late fees. By submitting your first payment via credit card or other payment mechanism, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.
By submitting your first payment via credit card or other payment mechanism, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.
A 10% Late Fee is added to your account if payment is not received by the 3rd of the month.
Cancellations
If you decide to cancel, we promise we’ll be nice about it.
You can cancel your membership by submitting written notice by email 20 days before the 1st of the next month. All membership cancellations are effective on the last day of the cancellation month.
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