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Break it down now

The FAQs

(787) 501-2048

Frequently
Asked Questions

Browse through these FAQs to find answers to commonly raised questions about our memberships, our options if you are just visiting, billing, and cancellations. If you’re a new member or are looking to join our community of doers, we encourage you to read through the relevant topics below.

Get Started

Welcome! To get started, simply click Become A Member.

From there, you get to create your member account and purchase the membership right for you and your team. Choose your home location, add your contact information, and select your membership. If you prefer our support, you can always reach out by filling our contact form here. The process can be completely virtual.

If you are simply visiting, you can create an account and purchase services that don’t require a membership, such as day passes and conference room use.

We will send you a Welcome Email with pertinent information on your membership once signup process is complete. It will include your new business address, access to your virtual mailbox, and the following documents for fast-tracking your permitting process:

  • Coworking Agreement Form (to sign and return)
  • Certification Letter
  • Copy of our Single Permit

If you are interested in a dedicated space that is currently not available, join our waitlist! Feel free to reach out to our Piloto 151 team members to get placed on our waitlist and get notified as soon as any vacancies are available. Feel free to call us at 787-501-2048, contact us at sales@piloto151.com or visit one of our locations for the 411.

We offer documents for fast-tracked permitting:

  • Coworking Agreement Form (to sign and return)
  • Certification Letter
  • Copy of our Single Permit

With these documents, in addition to your Certificate of Incorporation and the Certificate of Organization (Incorporation), Authorization Letter, and other documents you can solicit a Carta de Consulta which allows you to operate under our Use Permit. It’s $50 and usually takes around 14 days. You can also use our address on all necessary permitting and for official institutions. We provide orientation and connect you with our specialists who offer our members discount for their services.

Breaking down our memberships and perks one at a time.

Our Virtual Starter membership features all the basics to get you started.

  • Exclusive Business Address Use in Old San Juan
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Documents for fast-tracked permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • Three (3) complimentary day passes per month
  • One (1) conference room hour a month. 40% discount on additional hours
  • Free access to Piloto 151 member & community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Piloto Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)

Our Virtual Global membership features a Global Pass to cowork with day passes from any Piloto 151 locations.

  • Exclusive Business Address
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Documents for Fast-tracked Permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • Three (3) complimentary day passes per month
  • 1 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Free access to Piloto 151 member & community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Piloto Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Global Pass

Our Virtual Global Pro membership features a Global Pass and VOIP services.

  • Exclusive Business Address
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Documents for Fast-tracked Permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • Five (5) complimentary day passes per month
  • 2 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Free access to Piloto 151 member & community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Piloto Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Global Pass
  • Telephony Services by Aeronet

Our Cafe Global membership is ideal for those who don’t need a private office, or even the same desk every day, just a committed space to work and access to a conference room.

  • Exclusive Physical Business Address Use
  • Virtual Mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services
  • Fast-tracked Permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • 24/7 access to designated coworking space
  • 2 complimentary conference room hour per month (40% discount on additional hours)
  • Front desk to greet guests
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Piloto Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Emergency Backup Internet Connection

The Estación membership is ideal for those who don’t need a private office but prefer a permanent desk to work, the convenience of staying after hours, catching up on work during the weekends, and access to a conference room.

The Estación plan includes the following:

  • Dedicated workstation with lockable file cabinet
  • Logo placement in building directory
  • Exclusive Business Address Use
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Fast-tracked Permitting
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • 3 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • 24/7 Access to work space for you
  • Shared Receptionist Service for greeting guests
  • Access to our one stop shop for Corporate Services
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Emergency Backup Internet Connection

From a standard private office to a full-on Suite, your team needs a place to call home. Your office is move-in ready, enclosed, and lockable. You also have 24/7 access to your space.

The Estudio Membership includes the following:

  • Lockable office, ergonomic office furniture for 2 – 8 team members
  • Logo placement in building directory
  • 24/7 Access for you and your team
  • Fiber Optic Broadband Connection, Utilities & Cleaning included
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • Dedicated WIFI Access Point plus Ethernet Connectivity* (*Some locations)
  • 4 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Global Pass to work out of any Piloto location
  • Front desk to greet guests
  • Exclusive Business Address
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Fast-tracked Permitting
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Emergency Backup Internet Connection

Our spacious and comfortable suites are designed for you to plug and play. Perks include modern, ergonomic furniture, state-of-the-art conference room and amenities, shared receptionist services to greet guests, huddle spaces for teams and much more. Everything under one roof, with the vibrant Santurce scene as your backyard.

Suite Memberships include the following Perks:

  • Lockable suite with ergonomic office furniture for 2 – 12 team members
  • Logo placement in building directory
  • 24/7 Access for you and your team
  • Fiber Optic Broadband Connection, Utilities & Cleaning included
  • Dedicated internet access by Gigabit1 powered by AeroNet via WIFI
  • Dedicated WIFI Access Point plus Ethernet Connectivity
  • 1 complimentary Parking Space
  • 6 complimentary Conference Room hours per month at any Piloto location (40% discount on additional hours)
  • Global Pass to work out of any Piloto location
  • Front desk to greet guests
  • Exclusive Business Address
  • Virtual mailbox with 24/7 access through mobile app or web
  • Mail Management & Handling Services ($)
  • Fast-tracked Permitting
  • Access to our one-stop shop for Corporate Services
  • Free access to Piloto 151 member & open community events
  • Exclusive access to our Digital Member’s Area
  • Membership to our Benefits Program
  • Emergency Power & Water Utility Backup at all locations (Generator & Cistern)
  • Emergency Backup Internet Connection

All Piloto memberships feature a virtual mailbox powered by PilotoMail. It is included in your membership for free. 

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How It Works:

You will be notified via native app alerts or email of your new incoming mail, see a photo of every piece of correspondence and choose how you want each piece handled.

  • Easy-to-use and intuitive interface to view pictures of each mail piece and decide how you want it handled.
    Fully automated compliance process – no more paper shuffling!
  • Make and automate mail handling requests with a click of a button (postage and mail handling fees may apply):
    • Mail forwarding worldwide*
    • Open & Scan*
    • Check Deposit ($75/deposit)
    • Shredding / Recycling
    • Schedule Onsite / Curbside Pickups with 30-minute notice
    • Schedule Doorstep Delivery*
    • Internal transfer to any Piloto 151 location (not included in Virtual Office membership ($75/mo))
  • Designate authorized managers, recipients, and pickup staff to help you handle all those packages and important notifications.
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To activate a mailbox check your email inbox for an invitation. Click the button Activate Your Mailbox. Enter your details to create your account.

Mail handling services and storage fees will take into effect on August 1, 2022. 

Our virtual mailbox’s storage feature will let you how long your mail’s been stored. It’s a handy reminder that notifies you when it’s time to pick up or request a forward of your mail to make room for more.

You can also skip the wait by scheduling your pickup through your virtual mailbox. Add the date and time you’ll be dropping by and it will be ready for delivery.

 

📌 Note: Make sure to pick up mail & packages before August 1st to avoid incurring in storage fees.

 

Mail Item

Complimentary Storage

Extended Storage Fee for additional days in storage

Envelope

30 Business Days

$0.10 per piece per additional day

Padded Mailer

10 Business Days

$0.99 for each box per additional day

Small Box

10 Business Days

$0.99 for each box per additional day

Medium Box

7 Business Days

$1.99 for each box per additional day

Large Box

5 Business Days

$2.99 for each box per additional day

All memberships can request courier delivery at a fee of $3 per request for handling services.

Courier delivery charges apply and start around $8 per request. Delivery is limited to Puerto Rico’s metro area.

Mail forwarding request includes remailing your mail to another address worldwide through USPS, UPS, and FedEx. Mail forwarding & shipping postal charges apply.

 

Walk-In Mail Handling Fee

Fee for the preparation (handling and shipping supply) for a package brought in person by member.

$3 fee per request

Mail Handling Fee

Fee for the preparation (handling and shipping supply) of a forward request made by a member or mailbox manager through their virtual mailbox.

$2.49 fee per request

Express Fee (Same Day requests prior to 1 pm)

Fee applied to requests submitted before 1 pm

$15 fee per request

Oversize Fee (Over 25 lbs)

This fee for packages that exceed 25 lbs.

$25 fee per request

Special Case Fee

Any case that requires visiting a post office, for example: International requests, Certified Mail, and Registered Mail.

$15 fee per request

Our open & scan request includes opening your mail and scanning its contents for you to review in your virtual mailbox. Pricing of mail scanning services varies on the type of document. For example, perforated mail requires additional handling efforts.

 

Membership

Scans for standard unperforated mail included per membership

Virtual

10 requests per month

Virtual Global

10 requests per month

Cafe Global

15 requests per month

Estacion

15 requests per month

Estudios & Suites

15 requests per month

Scanning Service

Fee for additional scanning requests

Additional standard unperforated mail

$0.25 fee per request

Perforated mail

$0.35 per page

Oversized Document 30-70 Pages

$3 fee per bundle

Oversized Document 70+ pages

$5 fee per bundle

Special Case Handling Fee

Case by case

📌 Note: Magazines, journals, or bound books and documents are unable to be scanned.

Membership

Curbside Pickups

Fee for additional curbside pickup requests

Virtual

3 requests per month

$5.00 per request

Virtual Global

3 requests per month

$5.00 per request

Cafe Global

4 requests per month

$5.00 per request

Estacion

4 requests per month

$5.00 per request

Estudios & Suites

6 requests per month

$5.00 per request

Certain memberships can request transfer of their mail between Piloto151 locations.

 

Membership

Fee per weekly transfer between locations

Virtual

not available

Virtual Global

$10.00 per month

Cafe Global

$10.00 per month

Estacion

$10.00 per month

Estudios & Suites

$10.00 per month

  • Correspondence: All mail and letter pack and boxes under 12x12x12
  • Perforated Mail: All perforated mail
  • Padded Mailer: Padded envelopes and small bubblers
  • Small Boxes: Under 12x12x12
  • Medium Boxes: 12x12x12 to 24x17x12
  • Large Boxes: over 24x17x12

Make use of our pickup scheduling in your virtual mailbox! You can schedule what day and time you will like your mail pickup to be ready.

You are not required to schedule your mail pickups, but your mail will be ready, no wait time, and our mail management team would highly appreciate it!

Additional Services

Looking for more? Explore the services you can add to your membership.

If you are not in Puerto Rico or need someone to receive official documents on your behalf, Piloto 151 is designated to receive service of process in any circumstance, as well as other legal and governmental documents on behalf of your business as a Registered Agent. Pricing is: $15/month.

Pending availability, parking pricing for each location includes:

Old San Juan

  • La Puntilla: $50/month

Santurce Suites

  • Valera: $95/month

Milla De Oro

  • In Building: $90/month

Santurce Parada 18

  • In building: $90/month

Extra Desk Fee

  • Estudio & Suite Membership only: $100.00 USD per additional desk per month
  • Your private office space has a limited capacity depending on size. If the number of members or other individuals regularly using your office space exceeds the number allocated for your membership, you will be required to pay the additional fee listed above. For safety reasons, there is a maximum number of desks and people that can be within your space, regardless of additional fees paid. We reserve the right to further limit the number of Members allowed at any point.

Access Keycard Replacement

  • Fee: $50.00 USD

Office Key Replacement

  • Fee: $5.00 USD

Checking out a membership? We’ll make billing quick and painless.

All memberships are invoiced on the first of the month and our system charges the credit card on file between the 1st and 3rd of the month.

All membership payments are due by the 3rd of the month to avoid late fees. By submitting your first payment via credit card or other payment mechanism, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

We accept Visa, Mastercard and American Express credit cards, check, cash, or wire transfers. There is a $15 fee for all wire transfers.

Yes. By submitting your first payment via credit card or other payment mechanism, you authorize Piloto 151 to charge your credit card on a recurring monthly basis for the membership that you sign up for, including recurrent monthly additional services.

A 10% Late Fee is added to your account if payment is not received by the 3rd of the month.

For annual payments, we offer a 10% discount for the upfront payment.

We also offer discounted pricing for non-profits and students with a valid Student ID or 501C3 document.

Contact our support@piloto151.com for the set-up of your anual membership.

If you decide to cancel, we promise we’ll pick up and be nice about it. 

You can cancel your membership by submitting written notice by email 20 days before the 1st of the next month. Estacion, Estudio, and Suites require one calendar month or 30 days notice prior to move-out date. All Memberships cancellations are effective the last day of the cancellation month. To cancel an Estudio, Suite or Estación for December 1st effective date, two (2) months written notice are required. Once membership is cancelled, all relevant agencies will be notified and mail will be returned to sender.

Can't find the answers you're looking for?

Feel free to write out support@piloto151.com or fill out our contact form.